Also, See the detailed instructions here:

Learn how to raise a support ticket in Ace Public Cloud to help us solve your issue.

Step1: Login to the customer portal. 

Step2: Click on Support and select Tickets.

 

Step 3: Click on OpenTicket to create a new ticket.

Step 4: Enter the following details: 

Name: Full name of the user as registered while purchasing the product.

Email address: Email address registered while purchasing the product.

Email subject: Specify the issue for support request in brief.  

Message: Specify the exact details of the service you want to renew.

      

Step 5: Click Submit. 

Note: We only charge you when you utilize or deploy Ace resources or services, not when you exceed service quotas.

 

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