Also, See the detailed instructions here:
Learn how to raise a support ticket in Ace Public Cloud to help us solve your issue.
Step1: Login to the customer portal.
Step2: Click on Support and select Tickets.
Step 3: Click on OpenTicket to create a new ticket.
Step 4: Enter the following details:
Name: Full name of the user as registered while purchasing the product.
Email address: Email address registered while purchasing the product.
Email subject: Specify the issue for support request in brief.
Message: Specify the exact details of the service you want to renew.
Step 5: Click Submit.
Note: We only charge you when you utilize or deploy Ace resources or services, not when you exceed service quotas.