Learn about troubleshooting options for Ace compute instance.

a. Check if your instance's security group enables access to port 22 (Linux) or port 3389 (Windows).  

Step 1: Log into your OpenStack Account. 
 
Step 2: Navigate to Network and then Security Groups from the left panel. 

Step 3: Click on the Manage Rules for the security group you want to check the port for. 

Step 4: Check if the port range is set to 22 (if Linux) or 3389 (if Windows). If not, then follow step 5.  

Step 5: Click on Add Rule 

Step 6: Select Port from the drop-down of the Open Port category.  

Step 7: Write 22 (if Linux) or 3389 (if Windows) in the dialog Box for Port 

Step 8: Click on Add.  

b. Check if, for security group rules, the TCP connection is accurately set to Ingress/Egress, as required.

To verify, follow these steps:

Step 1: Log into your OpenStack Account. 

Step 2: Navigate to Network and then Security Groups from the left panel. 

Step 3: Click on the Manage Rules for the security group you want to check the connection for. 

Step 4: Verify if the direction (egress/ingress) for the rules is set correctly.  

 

c. Verify the Network Address for the subnets of your networks.

To check, follow these steps below:  

Step 1: Log in to your OpenStack account. 
 
Step 2: Navigate to Network and select Networks from the left panel. 

 

Step 3: Click on the network for which you want to check the network address. 

Step 4: Check if the network address is correct. If the network address is found to be incorrect, you can add your own network address or subnet.

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